Effective Date: 1 August 2025
Cultureful (hereinafter referred to as “the Site”) is operated by Mitate Inc., a licensed travel agency registered with the Governor of Kyoto Prefecture (Licence No. 3-859). By accessing or using our services, you agree to the following Terms of Service.
1. Services Provided
We offer cultural travel experiences throughout Japan, including but not limited to:
- Curated experiences listed on our website
- Tailor-made itineraries based on individual requests
- Booking and coordination with local hosts and service providers
2. Eligibility
Our services are intended for individuals aged 18 or over. Those under 18 must be accompanied by a responsible adult.
3. Bookings and Payments
- Bookings must be made through our website or via approved communication channels.
- Unless otherwise specified, full payment must be made prior to the experience date.
- All prices are listed in Japanese Yen (JPY) and include consumption tax unless stated otherwise.
4. Cancellations and Refunds
- For cancellations made within 7 days of the scheduled experience, cancellation fees will apply in accordance with our cancellation policy.
- No-shows or late arrivals may not be eligible for any refund.
- Tailor-made experiences may be subject to separate terms and cancellation conditions.
A detailed cancellation policy is available upon request.
5. Changes and Cancellations by Us
In the event of unavoidable circumstances such as weather, natural disasters, or illness of the host, we reserve the right to alter or cancel the experience. In such cases, a full refund or suitable alternative will be offered.
6. Participant Responsibilities
- Please notify us at the time of booking of any allergies, health conditions, or accessibility requirements.
- To ensure a safe and respectful experience, participants are required to follow the guidance of local hosts and guides at all times.
7. Limitation of Liability
While we take every precaution to ensure a safe and enjoyable experience, we shall not be held liable for any injuries, losses, or damages incurred during participation, except in cases of gross negligence or wilful misconduct.
8. Intellectual Property
All content on this site, including text, images, and branding, is the property of Mitate Inc. and may not be used or reproduced without prior written permission.
9. Governing Law and Jurisdiction
These Terms shall be governed by the laws of Japan. Any disputes shall be subject to the exclusive jurisdiction of the Kyoto District Court.
10. Contact Information
For enquiries regarding these Terms, please contact:
Mitate Co., Ltd.
546-2 Yamabushiyama-cho, Muromachi-dori Takoyakushi-sagaru,
Nakagyo-ku, Kyoto 604-8156, Japan