Effective Date: 1 August 2025
Mitate Co., Ltd.
Mitate Co., Ltd. (hereinafter referred to as “the Company”) recognises the importance of protecting personal information and is committed to handling it appropriately in accordance with the following policy when operating “Cultureful” (hereinafter referred to as “the Site”).
1. Definition of Personal Information
“Personal Information” refers to information that can identify a specific individual, such as name, address, phone number, email address, and other information linked to an identifiable person.
2. How We Collect Personal Information
We collect personal information only as necessary, in the following cases:
- When you submit a reservation or enquiry via our forms
- When you request a tailor-made travel experience
- When you contact us by email or phone
- When you respond to surveys or feedback for service improvement
3. Purpose of Use
We use collected personal information for the following purposes:
- To process and confirm bookings
- To respond to enquiries and provide information
- To deliver and manage services
- To verify your identity if needed
- To provide after-sales support and related information
- To analyse service usage and improve offerings (only using anonymised data)
- To comply with applicable laws and regulations
4. Provision to Third Parties
We do not disclose your personal information to third parties without your consent, except where required by law. However, in order to deliver the experience you have booked, we may share necessary information with trusted local partners such as hosts, guides, or accommodation providers.
5. Management of Personal Information
We take appropriate security measures to prevent unauthorised access, loss, leakage, or tampering of personal information. These include staff training, access controls, and data encryption where applicable.
6. Use of External Services
The Site may use third-party tools such as Google Analytics for website traffic analysis. These services may collect anonymous data via cookies but do not identify individuals.
7. Requests for Disclosure, Correction, or Deletion
If you wish to request the disclosure, correction, or deletion of your personal information, please contact us. We will respond promptly within a reasonable scope, after verifying your identity.
8. Compliance and Policy Review
We comply with the laws and regulations of Japan regarding personal data protection and will review and improve this policy as necessary.
9. Contact Information
For questions or concerns regarding this Privacy Policy, please contact:
Mitate Co., Ltd.
546-2 Yamabushiyama-cho, Muromachi-dori Takoyakushi-sagaru,
Nakagyo-ku, Kyoto 604-8156, Japan